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resort support team.

Dip into all walks of resort life.

The Resort Support Team role is essential for the smooth running of our resorts and covers a multitude of roles, from Maintenance and Drivers, to Reps and Chalet Assistants. This position is for the person who is able to demonstrate a broad range of skills and flexibility, is highly motivated and who relishes variety in their role. These positions let you dip in to all walks of resort life, providing support to chalet hosts and resort management whilst helping to ensure our guests have an excellent holiday.

the role.

This position runs from mid November 2019 to late April 2020

There are several Support Team roles, which may be purely chalet based, or can include a combination of the below responsibilities:

  • Driving: In some resorts we operate a guest shuttle service in the morning and evening, but our drivers also support the team by carrying out shopping trips and helping move equipment and stores around resort.  If appointed in a Driving Resort Support role you will be responsible for the upkeep and maintenance of the van. To qualify, you will hold a valid driving licence and ideally have driven minibuses or in snowy conditions before.

  • Maintenance:  Each resort needs a Resort Support Maintenance person.  Working in liaison with the Senior Maintenance Manager, you will work hard to prioritise and resolve any maintenance issues which crop up in resort.  A working knowledge of carpentry, electrics and plumbing are essential, as well as a desire to solve problems and put our guests at the centre of everything you do.

  • Repping:  Each Saturday our guests are escorted to and from Lyon airport by our capable and proactive Reps.  Some Resort Support staff will be called upon to Rep coaches on the weekends. You will take responsibility for the smooth transfer of your guests, from liaising with the coach driver to knowing your way around the airport.  During the return to resort, you will be required to sell ski packs to your guests, and arrange the associated orders, processing and paperwork. You may be required to visit some guests as a Rep during their holiday, dealing promptly with any issues that arise.

  • Chalet Hosting:  All Resort Support staff will have some Chalet Hosting responsibilities.  Whether that be assisting in a chalet, or in some cases running a chalet single-handed to cover for illness or injury.  For this reason we require all of our Resort Support staff to have a clear understanding of the Chalet Host role and the confidence and ability to step in when required.  If Resort Support staff have responsibilities as outlined above, then these would usually take priority over helping in chalets, but it is essential that our Resort Support staff are flexible and willing to undertake roles driven by the needs of the business.

key specific duties.

Duties are varied, depending on your skill set, but generally include:

  • Meet & greet our customers on arrival and ensure smooth running of transfers to and from resort.

  • Organise and deliver an informative welcome speech, ensuring that all sales for ski packs and après ski are maximized to achieve and wherever possible exceed targets set.

  • Represent the company at the ski rental shop assisting our guests with ski fit on their arrival.

  • Visit guests where required and complete online reporting, dealing promptly with any issues that arise in these visits.

  • Collecting and distributing ski passes.

  • Sharing responsibility for the efficient running of the chalet with the chalet host (see chalet host job description).

  • Assisting in the chalet, hosting, serving and preparing meals and keeping the chalet clean at all times.

  • Complete running of the chalet when required.

  • Participation in the collection and delivery of laundry and general supplies between chalets.

  • Keeping access paths and steps to and from the chalets and any other communal steps free of snow and ice at all times.

  • Driving the minibus and taking guests from their chalets to the slopes in the morning and return trips in the afternoon.

  • Resort maintenance tasks working in liaison with Senior Maintenance Person.

  • Shopping trips.

  • Cleaning minibus.

  • Maintenance of minibus (oil, screen wash etc). Liaise with Resort Manager and local garage for any larger repairs.

about you.

All Resort Support staff will be called upon to help facilitate the smooth running of resort, whether that means counting linen, clearing snow, running errands or assisting team members when required.  This role suits those who like variety in their work and who can help to spread best practice across their team.

 

As part of our overseas team, you will need to be flexible, particularly relevant in this role, adaptable, self-motivated and use your own initiative. You should have excellent communication skills coupled with the capacity of working under pressure.

We are looking for enthusiastic individuals with the following skills:

  • A passion for skiing or snowboarding.

  • Team player with aspiration for more responsibility.

  • Experience in cooking with an ability to demonstrate menu planning.

  • Substantial general household maintenance or experience in a maintenance role.

  • Excellent, personable customer service.

  • An eye for detail with good organisational skills.

  • Relentless energy and a strong desire to succeed.

  • For Driver roles, a clean, valid, full driving licence. (With no points for drink driving or dangerous driving).

what we offer.

  • Competitive base salary plus holiday pay (paid monthly into your UK or Irish bank account):

    • Basic Salary £100 per week

    • Performance Bonus up to £50 per week

    • Loyalty Bonus for returning staff £100 per week plus additional £10 per week for 3rd or subsequent seasons (uncapped)

    • Experience Bonus £50 per week for qualifying candidates joining from other ski companies

  • Good quality, private accommodation in your resort.

  • Ski hire, full-area season lift passes and lots of opportunity to hit the slopes.

  • Discounted ski holidays for your family and friends.

  • Comprehensive winter sports and laptop insurance.

  • Two weeks pre-season training plus exceptional ongoing support from our Resort Managers and our local French team.

  • Transport from the UK or Ireland to and from the French Alps.

  • The freedom to apply your skills and experience with a high level of autonomy.

  • Opportunity to grow your career within Ski Beat and the Topflight Travel Group in France, UK, Italy and Ireland.

  • Ski Beat pay for all staff to complete a Level 2 Food Hygiene for Catering course (valid for 2 years after completion)