This position runs from mid November to late April

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As a Chalet Host with Ski Beat, you'll be the heart of our catered ski chalets, ensuring our guests have a fantastic and memorable holiday. You'll be responsible for providing exceptional hospitality, preparing and serving delicious meals, maintaining a clean and welcoming environment, and offering friendly assistance throughout their stay. This role demands enthusiasm, excellent communication skills, and a proactive approach to exceeding guest expectations.

The Chalet Host is responsible for delivering the Ski Beat catered chalet experience which includes:

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Guest Liaison:

• Warmly welcome guests upon arrival and assist with settling in.

• Provide helpful information about the chalet facilities, resort amenities, and local area.

• Be a friendly and approachable point of contact for guest inquiries and requests.

• Address and resolve guest issues or concerns efficiently and professionally.

• Bid farewell to guests upon departure and ensure a smooth departure process.

​​​Catering:

• Prepare and serve high-quality breakfasts, afternoon tea, and delicious three-course evening meals according to Ski Beat's menu plans and hygiene standards.

• Manage food ordering and stock control, ensuring adequate supplies are available.

• Cater to dietary requirements and allergies as communicated by guests.

• Maintain a clean and organised kitchen and dining area at all times.

Housekeeping:

• Ensure the chalet is kept clean and tidy to a high standard, including daily tidying of communal areas and guest bedrooms twice a week.

• Maintain the overall presentation and ambiance of the chalet.

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General Assistance:

• Support guests with lift passes, ski school and equipment hire.

• Maintain a knowledge of the resort and be able to offer recommendations.

• Adhere to all health and safety regulations.

• Complete weekly reporting & ordering.

• Keep pathways clear of ice & snow and conduct basic chalet maintenance.

• Carry out a deep clean at the beginning, middle and end of season.

• Be a conscientious member of the resort team, assisting other team members as required.

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Please note that this overview is purely intended to give you an idea of what your work involves and is not intended to be a precise breakdown of your duties.