chalets manager.

The first and last point of contact for our guests.

Are you an outgoing, self-motivated person, with a drive to provide an exceptional holiday experience for our customers, in the heart of the beautiful French Alps?  Ski Beat is all about providing amazing winter holidays to our customers, while ensuring that our staff have the opportunity to thrive in a highly supported and fun environment.

 

We are looking for Chalets Managers to provide our guests with the highest standard and level of service in line with our company values, ensuring their holiday is highly enjoyable and hassle-free.  It is a challenging and highly rewarding role, with plenty of opportunity to excel.

This position runs from mid November to late April

responsibilities.

  • Verify guests are happy with all Ski Beat services provided.

  • Organisation and implementation of après ski programme.

  • Sell ski packs and après ski programme to maximise company in resort profit.

  • Accurate accounting of sales and safe keeping of all monies collected for services provided with timely payments to suppliers and banking of surplus funds.

  • Comply with all procedures & standards as set out in the staff manuals.

  • Assist Resort Manager in co-ordinating resort operations and maintaining standards.

key specific duties.

  • Pre-season: assist with training and resort set up. Check chalet and resort descriptions and report inaccuracies. Up-date Information Folders, Ski Pack Sheets and Welcome Packs. Prepare Après Ski programme

  • Visit all guests weekly and complete online reporting.

  • Ensure all guests’ issues are dealt with promptly and fully to provide the highest level of customer service.

  • Oversee the safe transfer of Ski Beat, Topflight and Directski.com guests to and from the airport

  • Sales of ski pack (liftpass, ski hire & ski school) to Ski Beat, Topflight and Directski.com guests and efficiently organise lift pass delivery and ski school bookings.

  • Après ski : run quizzes and other suitable entertainment and accompany guests on organised events.

  • Act as a translator and deal with emergencies.

  • Look after injured guests helping them deal with their insurance company and ensuring they have everything they need.

  • Liaison with local suppliers. For example: Ski pack, service and maintenance suppliers.

  • Liaise with line manager and head office. Up-date head office with any changes in resort.

  • Helping with ongoing resort needs, including snow clearing, covering driver in certain resorts, help in chalets.

  • Participating in resort close down including completing end of season reporting.

 

Please note that this overview is purely intended to give you an idea of what your work involves and is not intended to be a precise breakdown of your duties.

about you.

We are looking for enthusiastic individuals with the following skills:

  • Ability to manage your time effectively.

  • A friendly and helpful manner.

  • Excellent communication skills.

  • Patience and a sense of humour.

  • An ability to work on own initiative and as part of a team.

  • The capacity to work well under pressure.

  • Willingness to put guests' needs first.

  • An eye for detail.

  • An aptitude for problem solving.

  • First rate timekeeping.

  • A practical and hands-on approach.

  • Flexibility.

  • A neat and well groomed appearance at all times.

  • Numeracy skills and IT literate – Google Drive, Google Sheets and Google Docs.

  • An EU passport and a permanent UK National Insurance Number / Irish PPS Number.

 

Experience:

  • Winter seasonal work experience is essential.

  • Managing a team.

  • Previous and relevant Customer Service experience.

  • Working or running a chalet.

  • Position of responsibility to have been held for a minimum of 6 months.

 

Preferable:

  • Drivers licence (essential in some resorts).

  • Good level of spoken French.

  • Proven sales experience.

what we offer.

  • Competitive base salary plus holiday pay (paid monthly into your UK or Irish bank account):

    • Basic Salary £160 per week

    • Performance Bonus up to £75 per week

    • Loyalty Bonus for returning staff £100 per week plus additional £10 per week for 3rd or subsequent seasons (uncapped)

    • Experience Bonus £50 per week for qualifying candidates joining from other ski companies

  • Good quality, private accommodation in your resort.

  • Ski hire, full-area season lift passes and lots of opportunity to hit the slopes.

  • Discounted ski holidays for your family and friends.

  • Comprehensive winter sports and laptop insurance.

  • Transport from the UK or Ireland to and from the French Alps.

  • Four weeks pre-season training (including Lean Six Sigma) plus exceptional ongoing support from our Area Managers and our local French team.

  • The freedom to apply your skills and experience with a high level of autonomy.

  • Opportunity to grow your career within Ski Beat and the Topflight Travel Group in France, UK, Italy and Ireland.

  • Ski Beat pay for all staff to complete a Level 2 Food Hygiene for Catering course (valid for 2 years after completion).

© 2018 SKI BEAT LIMITED

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